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Susan Downing

Area Director

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Cell Phone: 781.248.4615


NMLS#: 23640


I’m Susan Downing (hello!) and I help my clients purchase, refinance or build their home so they can fulfill their goal of homeownership. I remember purchasing my first home like it was yesterday. I called every bank and mortgage company looking for the best mortgage program for my husband and me. It was frustrating to decipher all this mortgage information. I had no idea what we needed for down payment or funds for closing costs. I always thought there should be an easier way. I made it my mission to obtain a job as a mortgage originator and have helped thousands of clients over the past twenty-five years realize their dream of homeownership. Here’s what some of my clients have said about their experience.

Fast forward to the present day, and here I am having more fun than ever, helping my clients purchase and refinance their homes. Because, at the end of the day, owning a home is truly the heart of everything. I’ve had the pleasure of working with many clients who simply weren’t doing as well as they could have been because they were overwhelmed with the process. And to me, that’s a tragedy because purchasing or refinancing a home doesn’t have to be this big, scary, looming concept.

It can be fun.

It can be easy.

It can be enjoyable.

It can certainly be a great investment.

And it can change everything.

Client Testimonials

Check out what some of our recent clients had to say about Sue.

Sue was amazing!! She was easy to deal with and explained everything in layman's terms. Kept me informed the whole time through the process. Definitely would use her again!


Overall had a great experience working with the Hometown Mortgage team. All questions were answered and email communication was timely.